General Terms and Conditions

1.1. SentiSnap s.r.o., with its registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, Czech Republic, Company ID: 21384053, registered in the Commercial Register under file number C 401168 maintained by the Municipal Court in Prague, hereinafter referred to as "SentiSnap", issues these General Terms and Licensing Conditions, hereinafter referred to as the "Terms".

1.2. These Terms govern the mutual rights and obligations of SentiSnap and the Client regarding access to and subsequent use of the Application via the Website, as all these terms are defined below. By using the Website and the Application, you agree to these Terms.

1.3. The rights and obligations of SentiSnap and the Client not expressly covered by these Terms are also governed by the applicable legal regulations, in particular by the legal order of the Czech Republic.

1.4. These Terms define in particular:

• how the Client may access the Application,
• the scope of authorization for the Application, and
• the rights and obligations of the Client in connection with the use of the Application.

1.5. The Client also acknowledges that these Terms and the Website are intended for both Clients – consumers and Clients – entrepreneurs. If the Client is a natural person – consumer as defined by applicable legal regulations, they are also entitled to the rights under Article 10 of these Terms. Conversely, if the Client is not a consumer, they cannot invoke any rights contained in the relevant Article 8 of the Terms.

1.6. The Client acknowledges that SentiSnap uses the Stripe payment gateway during the sales process. The steps necessary for creating an Account, purchasing Access, and accessing the Website and Application are also governed, at least in part, by the terms and conditions of the Stripe payment gateway.

1.7. The Client also explicitly requests that the Application and any Additional Services be made available immediately after payment, i.e., even before the expiration of the 14-day statutory withdrawal period.

1.8. For the avoidance of doubt, the Client acknowledges and agrees that the Price List (as an integral part of these Terms) may be unilaterally amended, provided that SentiSnap duly fulfills its information obligations under these Terms.

1.9. The Website may also promote certain other products and services outside the Application, hereinafter referred to as "Additional Products". In such cases, the Client acknowledges that the Website serves solely as advertising and promotion of such Additional Products; all Additional Products are offered and sold directly by third parties and not by SentiSnap.

1.10. In case of any questions or issues, the Client is entitled to contact SentiSnap at any time using the methods listed on the Website or via email: [email protected].

1.11. The Customer undertakes to provide SentiSnap with all necessary cooperation for the proper provision of services, especially by delivering all information and documents requested by SentiSnap that are needed to fulfill the purpose of the Agreement.

2.1. Selected terms and definitions are already listed in Article 1 of the Terms above. However, other terms are used throughout these Terms, which have fixed meanings and always begin with a capital letter. The terms used below and above in the text have the following meanings:

• a) "Application" means the web application designed for creating and managing user questionnaires, which the Client manages through the interface available on the Website and provided by SentiSnap, and for analyzing the data obtained through the questionnaires.
• b) "Price List" refers to the price list published by SentiSnap on the Website and forms an integral part of the Agreement. Unless expressly stated otherwise in these Terms, the Price List takes precedence over all previously agreed prices.
• c) "Additional Services" include all other services and content included in selected individual plans (according to the Price List), especially support services, custom product presentations, and others.
• d) "Client" means any legal or natural person with whom SentiSnap has entered into an Agreement based on their registration via the Website.
• e) "Fee" is the remuneration payable to SentiSnap for granting access rights to selected functions of the Application as per the plan stated in the Price List, which the Client pays in accordance with these Terms and the Agreement.
• f) "Access" means the access authorization for personal use of the Application granted to the Client under these Terms and subject to the limitations expressly stated in these Terms.
• g) "Agreement" means the agreement for granting Access to the Portal concluded between SentiSnap and the Client under these Terms and the conditions available on the Website.
• h) "Plan" refers to a specific level of the Application offered, which provides enhanced functionality and may also include Additional Services. The conditions of the Plan, including the agreed Fee and the scope of Application features and Additional Services, can be found in the Price List.
• i) "Account" refers to the individual user account created by the Client through the registration form for the purpose of using the Application.
• j) "Website" refers to the SentiSnap company's website available at sentisnap.com and all related subdomains.
• k) "Privacy Policy" refers to the information on the processing of personal data of natural persons published by SentiSnap, which details how SentiSnap handles the personal data of Clients and other potential data subjects, including other persons acting on behalf and for the account of the Client.

3.1. The Agreement may be concluded either:

• a) via the registration form available on the Website, which is intended primarily for Clients who are individuals or small businesses, or
• b) through email communication, i.e., by confirming a binding order created by SentiSnap on behalf of the Client. This option is intended primarily for Clients who are legal entities and/or medium to large businesses that require a more corporate approach, or
• c) on the basis of a separately negotiated written contract, which may include specific arrangements tailored to the Client's needs, including service level agreements ("SLA"), extended technical support, individual functionality, or integrations. This method is intended especially for large corporate clients and custom projects.

3.2. To conclude the Agreement via the Website, it is necessary to truthfully fill in all data required during the Account registration and, in the case of purchasing a Plan, also in the subsequent online Plan order. The order is submitted by clicking the "Pay" button. The Agreement is concluded upon confirmation of the order by SentiSnap.

3.3. Upon conclusion of the Agreement, whether in accordance with points (a), (b), or (c) of Article 3.1 of the Terms above, the Client becomes entitled to be granted Access within the scope agreed for the "Free" Plan level. Provision of Access and any related services under the "higher" Plans is always subject to the suspensive condition of timely and proper payment of the Fee in accordance with Article 4 of these Terms.

3.4. The Agreement is concluded for an indefinite period with respect to the "Free" Plan and, conversely, for a definite period corresponding to the paid Fee according to the Price List for all "higher" Plans.

3.5. By concluding the Agreement, the Client agrees to these Terms and to the Privacy Policy. These Terms are incorporated by reference within the meaning of Section 1751(1) of the Czech Civil Code. If SentiSnap and the Client agree on any terms differently, for example in a binding order or in subsequent email communication approved by both parties, such differing terms shall take precedence over these Terms.

4.1. The basic version of the Application under the "Free" Plan and Access to it are provided free of charge.

4.2. For Access to "higher" Plans, the Client shall pay the Fee as specified in the Price List, based on the selected and ordered Plan via the Website and through Stripe. The Client acknowledges that the Fee is tied to the parameters stated in the Price List and the Plan level selected and ordered by the Client. If an extension of the Plan is required, such extension shall be the subject of a separate Agreement or an amendment to the Agreement with a separately negotiated Fee corresponding to that extension.

4.3. Unless stated otherwise in the binding order, prices are always listed excluding VAT and will be increased by applicable taxes and fees based on the Client's location.

4.4. The Client selects a subscription for the duration of the Agreement with the option to choose the billing period, which may be either 1 month or 1 year. The Fee is always paid in advance for the selected billing period using one of the payment methods listed in this Article 4 of the Terms.

4.5. The Fee is paid by credit card via the Stripe payment gateway, via PayPal, or based on a proforma invoice sent in the confirmation email of the received order. Payment is made via bank transfer to the account and within the timeframe indicated on the proforma invoice. Upon payment, a proper invoice will be issued to the Client. Payment via proforma invoice must be made by bank transfer to the account and within the timeframe stated on the invoice.

4.6. You acknowledge that the payment gateway is operated by an entity independent from SentiSnap, and the execution of the payment is governed by the terms and conditions of the respective payment service provider. You will be redirected to the payment gateway provider's website—namely, Stripe—to complete the payment.

4.7. By making a purchase via the Application, the Client also consents to the authorization of payments for the next billing period, whereby before the end of the billing period, the amount corresponding to the Fee for the selected Plan subscription will be automatically deducted from the bank account in accordance with the billing period length and the Price List. By accepting the Terms of Use, the Client grants consent to both us and the payment gateway provider to collect Plan subscription payments from their bank account. Automatic payment renewals can be canceled in the Account.

4.8. If the Client opts to pay via bank transfer, SentiSnap will issue a proforma invoice for the amount corresponding to the selected billing period and send it to the Client's email before the current billing period ends.

4.9. The moment of Fee payment is considered to be the moment the full amount of funds is credited to SentiSnap's bank account or to the Stripe payment gateway.

4.10. In the event of non-payment of the subscription fee, SentiSnap reserves the right to suspend or completely cancel the unpaid subscription. The same applies if the Client initiates a so-called chargeback of the paid Fee.

4.11. If the Client decides to downgrade to a lower Plan or change the billing period, a new subscription based on the Price List will be activated following the order and payment submitted to SentiSnap. However, activation of the new (lower) Plan will occur only after the expiration of the current paid subscription period. Switching to the "Free" Plan is possible at any time after the end of the trial or paid period; the previous sentence remains unaffected.

4.12. In the case of an upgrade to a higher Plan, the Client will gain immediate Access to the features and services of the new Plan. Functionality for "higher" Plans is activated in the Account upon payment of the corresponding Plan price for the selected billing period as per the Price List.

4.13. The cost of communication and concluding the Agreement does not differ from standard rates, and the Client bears all such costs independently.

5.1. The Application is a copyrighted work pursuant to Act No. 121/2000 Coll., the Copyright Act, as amended. The Application, as well as its individual modules, databases contained therein, and graphical elements that are part of the software, are protected by copyright as a computer program, except for parts subject to commercial, free, and/or open-source licenses of third parties. Upon request, the Client will be provided with information about all third parties involved in providing services under the Agreement. Licenses to third-party solutions are governed directly by the terms of those third parties and are not part of the Agreement.

5.2. SentiSnap exercises all proprietary copyrights to the Application as a whole, including all modules created based on it, except for parts subject to third-party licenses. Use of all Application functionality (including all features) and Additional Services in paid Tariffs is subject to special fees according to the Price List.

5.3. By creating an Account, SentiSnap grants the Client a personal, non-transferable, and non-exclusive right to use the Application within the scope of the functionality of the duly prepaid and fully paid Tariff, hereinafter also referred to as "Access". Access is granted for the duration of the Account and only for use by the Client and possibly selected users, within the scope of the ordered and duly paid Tariff (personal restriction). The subject of Access is exclusively the granting of the right to use the Application via the provided GUI. Access does not include, and SentiSnap will never provide the Client with the source code of the Application unless explicitly agreed otherwise in writing.

5.4. Reverse engineering of the Application is not allowed. To ensure interoperability, we provide an API interface for access to external services. However, the Client acknowledges that API usage may be limited by selected metrics, especially the number of requests within a given period. Use of any external services is not subject to Access.

5.5. Unless otherwise explicitly stated in the Price List, all Additional Services are tied to a certain Tariff level, and in case of downgrade to a version without support for Additional Services, these Additional Services cannot be further used.

5.6. The Client acknowledges that selected Application functionality (including Additional Services) may be provided using third-party software. Upon request, we will provide information about all third parties involved in providing Services under our agreement. Licenses to third-party solutions are governed directly by the terms of those third parties. A license to the Application as a whole is provided in accordance with this Article III of the Terms, which is limited to using the application through the GUI.

5.7. The right of Access is not transferable, not even partially, and the Client is not authorized to grant a sublicense or transfer the Access right to anyone, even partially. The Client is not authorized to modify the Application in any way, rent it, or otherwise make it available to third parties.

5.8. SentiSnap reserves the right to deny the Client access to the Application and Website at any time, unilaterally and without compensation, if the Client breaches any obligation stated in these Terms.

5.9. Access is granted as free of charge or paid depending on the chosen Tariff level, with the remuneration for access always included in the Fee. For Access to be realized, the Client is always required to complete registration in the Application.

5.10. The Client is obliged to secure the Account and access to it with a sufficiently strong password and to ensure it adequately to prevent unauthorized use of the Account or Application by any third party contrary to these Terms.

5.11. The Client acknowledges that materials/content used and created in questionnaires may be protected by trade secrets, intellectual property rights, and/or other rights of third parties and that the Client bears sole responsibility for their use in accordance with legal regulations. The Client declares that by using such content they do not violate third-party rights.

5.12. The Application (will be available with a guaranteed availability of 90%. Planned outages will be notified by email at least 24 hours in advance, will not be scheduled on public holidays and significant days (e.g., Christmas, Black Friday, etc.), and will mainly take place at night or on weekends, if possible. In the event of an unexpected outage, full functionality of the Application will generally be restored within one day of the outage occurrence. All services are provided in the latest version available at the time of conclusion of the Agreement. Necessary updates will always be communicated to Clients in advance. Application updates are performed automatically without requiring activity on the Client's side.

5.13. SentiSnap reserves the right to change the content of the Application and Website even during the term of the Agreement. The functionality of the Application, Website, and the scope of Additional Services may thus be supplemented, extended, or reduced.

5.14. For the functionality of the Application, the Client is required to have a device with an installed web browser Google Chrome, Mozilla Firefox, Edge, or Safari in the current version and with an internet connection of adequate speed. The Client acknowledges that further adjustments to the browser or device settings may be necessary for functionality.

5.15. The Client is entitled to cancel the Account or otherwise prevent the use of the Application by a Client who is reasonably suspected of violating the Terms or using the Application contrary to generally binding legal regulations, good morals, and generally recognized ethical and moral principles and generally accepted rules of service use provided via the Internet network or even to commit or assist in criminal activity, offenses, or other delicts, without regard to the chosen or paid Tariff, without prior notice.

5.16. SentiSnap is further entitled, without prior notice, to cancel the Account or otherwise prevent use of the Application also in case of abuse of the Application for other unauthorized interference with the rights of SentiSnap (e.g., impersonation, etc.) and/or excessive use of the Application, especially through automated software and bots that disproportionately burden SentiSnap's servers and other technical equipment and/or third parties providing services to SentiSnap.

5.17. SentiSnap is entitled to cancel the Account without prior notice if the Client has not logged in for more than 6 months.

5.18. The Client is not entitled to any compensation in connection with the cancellation of the Account or prevention of its use before the end of the already paid billing period.

5.19. Cancellation of the Account results in the termination of all services provided in the Application and simultaneously in the deletion of all data in the Application.

6.1. Detailed information about the processing of personal data by SentiSnap can be found in the Privacy Policy.

6.2. The Client is obliged to immediately inform SentiSnap of any changes to their data.

7.1. SentiSnap is not liable for damages resulting from force majeure or malfunctions outside the technical equipment operated by SentiSnap. "Force majeure" means a temporary or permanent extraordinary, unforeseeable, and insurmountable obstacle arising independently of SentiSnap's will. Force majeure also includes cases caused at least in part by any third party other than SentiSnap.

7.2. SentiSnap is not liable for defects, damages, or data loss caused by the Client or third parties, especially defects or damages resulting from improper use of the Application or use contrary to SentiSnap's instructions, unauthorized interference with the Application, system software, or environment, insufficient security of the Client's local network or computers, hacker attacks or similar external interference, or damage caused by malfunctioning of third-party software installed on the Client's devices. Error messages and other similar occurrences that do not affect functionality and do not cause significant deviations from the agreed properties of the Application are considered software defects that do not affect its use.

7.3. SentiSnap is not liable for any infringement of third-party rights in connection with the Client's use of the Application. The Client waives any claim for damages against SentiSnap if such infringement occurs due to the Client's actions.

7.4. SentiSnap is never liable for the compliance of questionnaires generated by the Application with generally binding legal regulations and for the correctness and completeness of other Application outputs. It is solely the Client's responsibility to verify the completeness, correctness, and accuracy of generated questionnaires and any content inserted into them.

7.5. SentiSnap is not liable for temporary or permanent loss, damage, or destruction of data of the Client or third parties in connection with the use of the Application ("Incident"), unless such Incident was caused by intentional conduct of SentiSnap. In such case, it will be considered defective performance, and the Client has the right to request a discount of up to 100% of the invoiced price for the respective billing period.

7.6. The Client further acknowledges and agrees that SentiSnap's liability for any property or non-property damage caused in connection with this Agreement, or the emergence of any monetary claim related to such liability, is limited only to the amount of the Fee paid by the damaged Client to SentiSnap in the last 12 months.

7.7. The provisions of this Article 7 do not affect the rights of the Client – consumer, which arise directly from generally binding regulations, especially Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.1. A Client who is a legal entity or a self-employed individual (entrepreneur) never has the right to unilaterally withdraw from the Agreement. The Agreement may be terminated by closing the Account, which effectively disables access to the Application for which access was purchased; however, under no circumstances is the Client entitled to a refund of any paid Fee.

8.2. A Client who is a consumer has the right, under Section 1829(3) of the Civil Code, to withdraw from the Agreement without giving any reason within 14 days from the day following the conclusion of the Agreement, but only if the Application or the functionality included in the paid Plans has not yet been made available to them with their consent.

8.3. However, according to Section 1837 letter l) of the Civil Code, a consumer may not withdraw from a contract for the supply of digital content not delivered on a tangible medium once performance has begun; in the case of paid performance, if it began with the consumer's prior express consent before the expiration of the withdrawal period. With regard to Article 1.7 of these Terms and the explicit request of the Client for access to the Application and Additional Services before the expiration of the statutory withdrawal period, the right to withdraw from the Agreement is forfeited.

8.4. To exercise the right of withdrawal, the Client must inform SentiSnap of their decision to withdraw from the Agreement (without the need to state a reason). A consumer Client may use the cancel subscription button.

8.5. In the event of withdrawal from the Agreement, SentiSnap shall refund, without undue delay and no later than 14 days from the date it receives the notice of withdrawal, all payments received from the consumer Client under such Agreement, and only for the relevant billing period of the selected Plan. The refund will be made using the same payment method used to pay the Fee, and only if the services have not been used.

9.1. The provisions of this Article 9 apply only if the Client is a natural person acting as a consumer, regardless of the use of the general term "Client" in this Article.

9.2. The Agreement concluded with a consumer Client is also governed by SentiSnap's obligations under the Civil Code provisions on the provision of digital content, namely Sections 2389a et seq. This means, in short, that SentiSnap is responsible to the Client for ensuring the digital content remains defect-free throughout the duration of the obligation and is obliged to provide the most up-to-date version of the digital content.

9.3. For consumers, if a defect appears within one year of access being granted, it is presumed that the digital content was already defective at the time of access. The one-year period is suspended during any time the Client is unable to use the digital content due to the defect.

9.4. If there is a delay in providing the agreed content and SentiSnap fails to provide it even after an additional request from the Client, the Client may withdraw from the Agreement. The same applies if it is clear from SentiSnap's statements or the circumstances that SentiSnap will not fulfil its obligation; Section 1980 of the Civil Code does not apply.

9.5. If the Client withdraws from the Agreement, SentiSnap may prevent further use of the Application, in particular by disabling access or blocking the Account. SentiSnap will also refund the paid Fee to the Client at its own cost without undue delay, and no later than 14 days from the date of withdrawal. The refund will be made using the same payment method used by the Client, unless the Client expressly agrees otherwise and such choice does not incur additional costs.

9.6. SentiSnap is particularly responsible to the Client that the Application:

• a) corresponds to the agreed description and scope, as well as quality, functionality, compatibility, interoperability, and other agreed properties,
• b) is suitable for the purpose requested by the Client and accepted by SentiSnap, and for its usual use, considering third-party rights, legal regulations, technical standards, or industry codes of conduct, if no technical standards exist, and
• c) is provided with agreed accessories and usage instructions, including installation guides and user support in the scope specified by the selected Plan.

9.7. However, the Client acknowledges that the conditions for launching the Application are already stated in these Terms and that, due to the nature of the Application, no accessories, usage instructions, installation guides, or installation itself are provided, and thus no rights can arise from this. The sole purpose for which the Client accesses the Application is its use within the accessible GUI and the level of the paid Plan; no other functionality of the Application or Web is expected.

9.8. SentiSnap further warrants that, in addition to the above properties:

• a) The Application and Web, in terms of scope, quality, and other performance parameters, including functionality, compatibility, accessibility, continuity, and security, meet the usual characteristics of digital content of the same type that the Client can reasonably expect, including public statements made by SentiSnap (e.g., advertisements) or others involved in offering and selling the Application and Web,
• b) The Application and Web correspond to any demo, preview, or promotional material made available by SentiSnap before the Agreement was concluded.
• c) The Client acknowledges that if SentiSnap proves it was unaware of such public statements or that they were made without its consent, or that they could not have influenced the Client's decision to enter into the Agreement, it is not bound by such statements. Article 9.8(a) does not apply in such cases. Nor does it apply if SentiSnap explicitly informed the Client before concluding the Agreement that certain properties differ, and the Client expressly agreed. The Client also explicitly acknowledges that these Terms and declarations apply fully even if they are a consumer and that they are aware of the limitations of the Application and Web, which comply with industry standards in online education.

9.9. If the Application or Web made available to the Client contains defects (does not meet the requirements defined in Articles 9.6 and 9.8), the Client may:

• a) request free removal of the defect (if the defect can be removed without undue delay), or
• b) request the Application to be made available again without defects, unless this is unreasonable given the nature of the defect,
• c) withdraw from the Agreement, if none of the above remedies are possible, or in the case of repeated occurrence of the same defect or a significant number of defects.

9.10. The Client acknowledges that minor graphical or stylistic defects, or other defects that do not affect the core functionality of the Application and Web, are not considered defects.

9.11. If the Client does not withdraw from the Agreement or does not exercise the right under the previous provision, they may only request a reasonable discount. This right also applies if SentiSnap cannot provide or fix the content without defects, or if the defects are not removed within a reasonable time.

9.12. The Client is obliged to test the Application without undue delay. By paying the Fee for a Plan, the Client confirms that the basic functionality of the Application (at the "Free" level) works properly and accepts the same level of quality for the full Application. If the Client does not report a defect without undue delay after they could have discovered it with due care, they shall not be entitled to rights arising from defective performance.

9.13. A consumer Client has the right to an out-of-court resolution of any dispute with SentiSnap. The body authorized for out-of-court resolution of consumer disputes related to the use of Electronic Systems or Services is the Czech Trade Inspection Authority. More information about the procedure and conditions of such dispute resolution can be found on its website (www.coi.cz). This procedure may only be initiated based on a proposal by the Client, and only after they fail to resolve the dispute directly with SentiSnap. The proposal form is available on the Czech Trade Inspection Authority's website.

10.1. These Terms, as well as the relationship between SentiSnap and the Client, are governed by the laws of the Czech Republic. Any disputes arising from these Terms or the Agreement between the Client and SentiSnap shall be resolved by the competent courts of the Czech Republic.

10.2. In case of any discrepancies between the Czech and other language versions of the Terms, the Czech language version shall prevail.

10.3. SentiSnap and the Client may agree on individual contractual terms. Such individual terms shall take precedence over these Terms.

10.4. SentiSnap reserves the right to amend the content of the Terms at any time, notifying such changes at least 14 days in advance by sending an email to the Client or in another appropriate manner, e.g., via the Website. The Client always has the option to reject the changes and unilaterally terminate the Agreement. However, in such a case, the Client is not entitled to a refund of any part of the Fee already paid.

10.5. Amendments to the Terms may be made in particular due to changes in applicable legislation, the introduction of new services or courses by SentiSnap, necessary updates to internal policies, changes in SentiSnap's entity (e.g., due to corporate changes), pricing developments affecting the provision of the Application, or decisions by public authorities (e.g., if SentiSnap is found to be in breach).

10.6. If any provision of the Terms is invalid or ineffective, or becomes so, it shall be replaced by a valid provision that best reflects the purpose of the invalid one. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

10.7. These Terms are valid and effective as of August 1, 2025.