Customer Experience
Build a positive customer experience with a unique platform that collects feedback from your customers across all available channels. Discover all opinions and ratings through surveys and online mention monitoring.
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Improve customer experience to grow your business
Achieve better results by measuring and improving customer experience. Build trust, strengthen long-term customer relationships, and create exceptional experiences at every interaction with your brand. Be the brand customers return to and recommend.
From listening to improving customer experience
1. Collect feedback
Listen to the voice of your customers
Collect feedback and get a complete picture of how customers truly perceive your brand. Simply ask through NPS, CSAT or CES surveys, or track what mentions and reviews they leave publicly online.
2. Data analysis
Understand your customers
Turn feedback into useful insights about your customers. Advanced analytics and AI help you uncover trends, emotions, and topics that repeat in feedback, and understand what truly drives satisfaction, loyalty, and customer decisions.
3. Action
Use insights for targeted improvements
Turn data into clear insights and concrete steps that lead to improving customer experience. Focus on what has the greatest impact and strengthen your brand's market position.
Monitor customer feedback across all available channels
Collect opinions from surveys, social media, news outlets and reviews to get a complete picture of how customers perceive your brand at each step of the buying journey.
Surveys
Collect feedback and get a complete picture of how customers truly perceive your brand. Simply ask through NPS, CSAT or CES surveys, or track what mentions and reviews they leave publicly online.
More about online surveys...Social media
Get deeper insight into your customers' responses with AI analysis. Uncover key topics and overall sentiment in responses that support effective business decisions.
More about social media listening...
Media & articles
Get customer feedback through media monitoring. We help you find opinions and experiences hidden in articles, blog posts, or discussions on expert forums.
More about media monitoring & alerting...Reviews
Monitor ratings and opinions from customers who share their experience with your product, service, or brand. Capture authentic reviews and turn customer opinions into concrete steps that increase trust, loyalty, and growth.
Coming early 2026More about review monitoring...
Use AI to effectively manage customer experience
Create CX surveys easily with AI
Create smart surveys that ask exactly what matters for customer experience. Our AI designs a complete survey structure for every key touchpoint of the customer journey in seconds.
Measure customer experience without language barriers
Collect feedback across markets, no matter what language your customers speak, and get a unified view of customer experience.
Sentiment analysis
Use AI sentiment analysis to understand the true mood of your customers throughout their entire journey. Artificial intelligence captures all emotions in feedback so you can discover what mood surrounds your business.
Trend detection
Identify key trends appearing in customer feedback. Capture recurring needs, frustrations, or expectations and turn this information into an advantage.
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Measure CX with survey research
NPS Survey
Regularly measure customer satisfaction with NPS surveys. Find out how loyal your customers are and whether they would recommend your company, product, or service to family and friends.
CSAT Survey
Find out how customers felt after a specific experience with your brand. Measure satisfaction immediately after purchase, during product use, or after contacting customer support.
CES Survey
Ask your customers how much effort it took to complete a specific task. Measure their experience during purchase, registration, or problem resolution.
Repeat the process to maintain a strong customer experience
Turn feedback into concrete action. Identify the problem, make corrections, and inform the customer about the result. A closed feedback loop leads to continuous improvement of customer experience and supports sustainable business growth.
1.
Listen
Collect feedback where your customers are
2.
Analyze
Find out how your customers truly feel and what their needs are
3.
Act
Take steps to improve customer experience
4.
Grow
Turn positive customer experience into long-term business growth
Master the only platform your brand needs
Combine media monitoring, social networks, smart surveys, and communication analysis into one powerful solution. Save time, reduce chaos, and make data-driven decisions.
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