Monitor. Analyze. React.
The only platform that connects social listening, surveys, and communication analysis. Understand your customers better and make decisions based on complete data powered by artificial intelligence.
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Turn the voice of the customer into business growth
Understanding the voice of the customer is key to every successful and sustainable business today. Collect feedback through every possible channel. Combine individual signals into one clear view and gain a complete understanding of your customers' needs, expectations, and emotions across their entire experience.
Listen to social media conversations
Coming early 2026Monitor how your brand is presented by blog authors, interview participants, and industry experts. Get an overview of the context in which you are mentioned and the topics your brand is associated with.
Stay on top of your brand's media image
Coming early 2026Monitor how your brand is presented by blog authors, interview participants, and industry experts. Get an overview of the context in which you are mentioned and the topics your brand is associated with.
Track reviews and ratings in one place
Coming later in 2026Collect feedback from public review platforms where customers rate your brand, products, and services. Get an overview of what customers appreciate, what bothers them, and how their ratings evolve over time.
Collect feedback with smart surveys
Gather regular feedback from customers and the market through smart surveys like NPS, CSAT, CES, or needs assessments. Track satisfaction, expectations, and specific needs at different stages of the customer experience.
Manage your brand effectively
Measure your brand awareness and real reach. Evaluate marketing efforts in the context of the market, compare yourself with competitors, and focus only on mentions that truly matter.
Take control of your brand reputation
Use surveys, reviews, and online mentions to grow your brand. Monitor what's being said about you, manage sentiment, catch risks early, and build long-term trust.
Coming early 2026
Catch problems before they spread
A good reputation takes a long time to build but can be lost very quickly. Catch critical situations that could threaten your brand reputation early. With real-time alerts, you can react immediately and stay in control.
Coming early 2026
See how your brand compares to others
Track share of voice and compare your brand awareness with competitors. Identify the strengths and weaknesses of competing brands and uncover threats and opportunities that can impact your business.
Coming later in 2026
Understand your customers with smart surveys
Get an overview of what your customers think and what bothers them. Track satisfaction, expectations, and specific needs at different stages of the customer experience.
Uncover real market needs and signals
Gain deeper market understanding by combining public discussions, media, and survey feedback. Uncover needs, expectations, and customer behavior, and base your decisions on data.
Coming later in 2026
See your brand through the eyes of AI
Find out how large language models describe your brand, what topics they associate it with, and which public sources they draw from. This AI perspective helps you understand how your brand is interpreted in an environment that increasingly influences customer decisions.
Coming later in 2026From listening to action
Capture what customers are saying, understand their needs, and turn feedback into concrete steps that improve their experience.
Listen
Collect signals from surveys, social media, media, reviews, and online discussions in one place. Get a complete picture of what people are actually saying and rating.
Understand
Uncover topics and sentiments and distinguish between one-time noise and real signals that have impact.
Act
React at the right moment. Use the insights you've gained to protect your reputation, improve products, adjust communications, or resolve crises before they escalate.
Increase your chances of being recommended by AI
Increase the chance that your brand appears in ChatGPT and other generative AI recommendations by understanding where, how often, and in what context it's being discussed online.
Coming later in 2026Powered by SentiSnapArtificial Intelligence
Get visible where AI looks for answers
Generative AI draws from sources that are long-term active, cited, and considered relevant. Build regular mentions in trusted sources and increase the chance that AI recommends you.
Control the topics AI draws from
Generative AI recommends brands based on the areas and solutions they're long associated with. Monitor what topics your brand is connected to and strategically strengthen the ones where you want to be recommended.
Watch the sentiment AI uses to evaluate you
It's not enough that your brand is mentioned. What matters is the tone. Monitor how sentiment around your brand evolves across channels and react before negative context influences how AI evaluates you.
How Vanous Network turned raw data into strategic decision-making
A Czech analytics company helps corporations make sense of large volumes of internal data. Paradoxically, it lacked systematic feedback collection from its own clients. Thanks to SentiSnap, they collected more feedback in the first quarter than in the entire previous year, and the data now directly influences how they structure their offerings and communication.
Learn more
How Getlink Media reduced customer churn by a third through feedback
A local internet provider from the Moravian-Silesian region competes with major operators for customers. Thanks to SentiSnap, they discovered that people weren't bothered by connection speed, but by the silence during outages. They introduced automatic SMS notifications and churn rate dropped by a third. Today, every fourth new client comes through referrals.
Learn moreMaster the only platform your brand needs
Combine media monitoring, social networks, smart surveys, and communication analysis into one powerful solution. Save time, reduce chaos, and make data-driven decisions.
Free sign-up, no credit card required
Get answers that help you grow
30-day free trial